BUSINESS PROCESS OUTSOURCING FOR PHYSICAL THERAPY

The right prescription of people, process, and practice software

DRIVEN BY RESULTS

REVENUE CYCLE MANAGEMENT – MARKETING – CLINICAL COMPLIANCE – VIRTUAL FRONT DESK

PhysicalTherapy-Cloud’s Business Process Outsourcing (BPO) service uses a consultative approach. Together, we work with you and your staff to analyze and set specific KPIs for your practice. Our proven method guides you to achieve these goals and optimize your practice.

REVENUE CYCLE MANAGEMENT

Increase Your Revenue and Get Paid Faster

  • Optimizing Billing Workflow Optimize Billing Workflow
  • Reduce Claim Rejection Reduce Claim Rejection Rate
  • Lower Accounts Receivable Lower Account Receivable
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RETAIN YOUR HARD-EARNED REVENUE

PhysicalTherapy-Cloud Billing Services supplies the technology and the resources needed for you to increase your bottom line and reduce your workload. Our experts analyze your practice for RCM gaps and potential revenue opportunities.

  • Dedicated Billing Manager
    Dedicated Billing Manager

    You are matched with an experienced biller with vast Physical Therapy experience to perform all billing functions as well as recommend areas of improvement within the practice.

  • 24/7 access all claims
    Full transparency

    24/7 access to view and monitor the status of all claims from within the PhysicalTherapy-Cloud EHR.

  • Claims Management
    End-to-End Claims Management

    All claims are reviewed and scrubbed, if needed, to ensure they are complete and accurate. Your dedicated biller(s) handles all follow-ups and tasks required to rework rejections as well as denials and zero-pays.

  • Billing Analysis
    Billing Analysis Reporting

    On a monthly basis, your biller presents monthly performance reviews and practice improvement implementation updates. Every aspect of your practice's financial health is reviewed and indexed against performance benchmarks.

I am very happy with the billing department performance. The support is very good regarding issues with the claims such as rebills etc. Our rejection rate and aging is consistently very low.

Brad Chandler, Clinical Manager

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REGULATORY COMPLIANCE & MIPS/MACRA SERVICES

Achieve Full Compliance with MIPS/MACRA Requirements with Confidence

  • MIPS/MACRA Compliance Achieve Timely MIPS/MACRA Compliance
  • Qualify for financial incentives Qualify for Stimulus Financial Incentives
  • Mitigate Risks Reduce Risk of An Audit
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ATTEST WITH CONFIDENCE

CMS rules are continually changing. Together with your staff, we work to ensure your practice has the correct process in place to meet all federal compliance regulations.

Our experts analyze your practice’s strengths and identify opportunities for improvement. Using a multi-tiered process, we perform monthly audits on your practice’s compliance and manage the steps necessary to achieve continual performance improvement.

This process includes:

Physical Therapy Practice Process
  • Individualized training to augment areas that need improvement
  • Defined attainable goals for your staff to achieve timely compliance
  • Monthly, customized reporting to track your progress
  • Assistance with MIPS Attestation
  • Audit support, if applicable
As a solo practitioner, it is difficult to keep abreast of all the changes CMS makes. You don’t want to be penalized, but you simply cannot to do it yourself. This is the best money you will ever spend to help you through such an onerous process. The MIPS Management team keeps me on track and does the low-level digging into the measures for me. Their suggestions are infinitely helpful and have enabled me to receive 100% credit on measures that I wouldn’t have been able to identify myself.

Shefali Shah, MD

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MARKETING SERVICES

Increase the Visibility of Your Practice and Attract New Patients

  • Power of Reviews Harness the Power of Reviews
  • Standout from other Practices Standout From the Competition
  • Showcase your practice and services Showcase Your Practice and Services
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ATTRACT NEW PATIENTS & PROTECT YOUR REPUTATION

Your online presence is something you cannot ignore. It is the first impression you make with most potential new patients and referring providers. Our dedicated and fast-acting team will fully manage and monitor every aspect of your digital footprint from responding to low star reviews to making sure your website appears at the top of search results for Physical Therapy in your area.

Reputation Management
Reputation Management

Through an automatic and integrated functionality that works directly with your therapist’s schedule, your practice can proactively seek reviews from patients without increasing your workload. We perform monthly audits on your practice’s results as well as address any negative reviews in real time.

Website Design
Website Design & Development

Ensure your practice's online presence is a professional, accurate and user-friendly experience for potential and established patients.

Keyword
Search Engine Optimization

Customized to your practice, our SEO strategy works to increase your Search Engine Results Page rankings for various keyword combinations found on your website.

Our Google ranking has increased beyond 4-stars within a few weeks with no negative consequences. This has been helping all aspects of the practice from patient referrals as well as search engine optimization.

Richard Gordon, MD

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VIRTUAL FRONT DESK ASSISTANT

Ease the Stress of Everyday Tasks

  • Relieve Front Desk Bottleneck Relieve Front Desk Bottleneck
  • Reduce No Show Reduce No Show Rate
  • Claim Rejection Sources Remove Root Causes of Claim Rejections
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ACCOMPLISH MORE, WITH LESS

As a Physiotherapist, you work hard to grow your practice. But there may come a time that you or your staff need help in juggling the many tasks of managing a practice. PhysicalTherapy-Cloud can provide a virtual front desk assistant (VFDA) to help cover the growth of your practice or provide talent that is needed temporarily or on a full-time basis.

Our trained staff can help your practice with:

  • Appointment Confirmation
    Appointment Confirmation

    Sometimes patients may not confirm their appointment. Your VFDA can call patients on your behalf to ensure your schedule is up to date, safeguarding your therapist’s time.

  • Eligibility Checks
    Eligibility Checks

    Prior to a patient’s visit, a patient’s insurance eligibility check may come back as ineligible. We can verify up to 48 hours in advance of your current patient appointment list and follow up on any bad returns.

  • Patient Collections
    Patient Collections:

    To help you reduce patient aging, we call patients on your behalf to alert patients of their monetary responsibility for their upcoming visit, as well as request payments for any outstanding balances.

  • Chart Check
    Chart Check

    As a Physical Therapy practice, you deal with large volumes of data such as pain questionnaires, imaging tests, lab and diagnostic reports, authorizations, and referrals, including a patient photo. Before a patient comes in for an appointment, our VFDA can check the patient’s chart to verify if the necessary documents are on file.

  • Telehealth Visit
    Telehealth Visits

    Our VFDA can engage with patients prior to their appointment to ensure they can properly access the online appointment.

Utilizing a virtual assistant has helped our practice tremendously. We have a busy medical office with a small front desk area that can only fit a limited number of support staff. With the help of a virtual assistant, we are able to accomplish more tasks at a timely fashion without the need of creating an extra space. She can be easily reached via email and is very responsive with any questions or tasks I have.

Mitchell Cabisudo, MD

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