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Physical Therapy Virtual Assistants That Keep Your Practice Running

Your expertise belongs in the clinic—not bogged down by check-in paperwork, insurance verifications, or chart prep. PhysicalTherapy-Cloud’s Virtual Assistants (VAs) handle the administrative tasks that slow your team down. From verifying coverage to preparing charts, our trained assistants keep your practice efficient—without the overhead of hiring more staff.
  • Flexible – Available when you need them, synced to your clinic’s schedule
  • No Training Required – We handle all recruiting, onboarding, and oversight
  • Convenient – Offload front-office tasks without increasing headcount
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How Our Virtual Front Desk Supports Therapy Workflows

Our virtual assistants are trained in therapy documentation, terminology, and scheduling workflows. They handle key tasks across your intake, scheduling, and billing cycle—so your therapists and front office can stay focused on patient care, not paperwork.

Here’s what our Virtual Front Desk Assistants can manage for you:

  • Eligibility Checks: Confirm insurance coverage and visit limits before appointments to prevent delays and improve collections
  • Appointment & Reminder Calls: Personally confirm evaluations, follow-ups, and re-evaluations to reduce no-shows
  • Balance Follow-Up: Reach out to patients with outstanding balances to support faster A/R recovery
  • Chart Prep: Ensure prior notes, progress reports, and imaging are uploaded and ready for provider review

Therapy-Specific Support From Intake to Discharge

Our VAs do more than answer phones—they support your operational and clinical workflows at every stage of the therapy journey. Whether it’s a post-op evaluation, weekly progress session, or discharge visit, they help ensure no step is missed and every record is complete.

Examples of what our Virtual Assistants help facilitate:

  • Pre-Visit Assessment: Collect demographics, injury history, referring provider info, and consent forms
  • Consult Prep: Gather imaging, prior evaluations, and treatment plans for provider review
  • Authorization Management: Track visit limits, request renewals, and document payer approvals
  • Follow-Up Coordination: Schedule re-evaluations, progress checks, or discharge visits
By offloading repetitive but essential workflows, PhysicalTherapy-Cloud helps your practice reduce burnout, improve efficiency, and elevate the patient experience—while giving therapists more time to focus on outcomes.

Ready to Improve Your Practice?​

Schedule a time to talk or book a complimentary practice assessment today.

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